Refund Policy

How we apply this - Reliable guidance: The return program at gocontigo covers eligible no-reason returns and exchanges initiated no later than 30 days after delivery.

Return eligibility

Customer information - Current explanation: A request must be opened within the 30-day period, and the returned item should include its supplied parts and proof of purchase.

Applicable procedure - Measured timing: No-reason returns are unavailable for customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products.

Practical detail - Everyday direction: The exclusions above do not reduce remedies for products that arrive damaged or defective, or for an order that is wrong or incomplete.

Return destination

2812 Sundown Ln, Boulder, Colorado, 80303, United States

Exchange requests

Direct guidance - Measured choice: An exchange can be requested within 30 days after delivery; the replacement is confirmed according to available inventory.

Cancellation before shipment

Store responsibility - Clear commitment: Pre-shipment cancellation is available on request. After the carrier receives the order, this policy controls the available return remedies.

Refund method and timing

Plain-language summary - Detailed coverage: We issue the approved credit to the payment method used for the order within 5-10 business days after return processing.

Return shipping responsibility

Customer standard - Transaction-focused guidance: gocontigo pays the approved return-shipping cost for both no-reason returns and returns caused by damage, defects, incorrect items, or missing items.

Merchant identity and contact details

What this means - Order-specific guidance: For policy or order assistance, customers may contact gocontigo through the following channels.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigomosaic.shop

Phone: 512-736-1338

Physical and return address: 2812 Sundown Ln, Boulder, Colorado, 80303, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).