Payment Policy

Process overview - Transparent guidance: Every price and payment at gocontigo is denominated in USD; legally required taxes may be added during checkout.

About Credit/Debit Card

Working rule - Straightforward support: We accept supported Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover credit or debit cards when offered at checkout.

Authorization and transaction security

What this means - Transparent standard: A submitted card is authorized through Shopify and its providers; an issuer hold can remain visible until the transaction is completed or released.

Declined transactions and credits

Customer standard - Verified service: Customers should contact their bank about an unresolved decline. Any approved refund is issued to the payment source used for the order within 5-10 business days.

How to reach the merchant

Customer-facing rule - US-focused timing: The merchant information for gocontigo is provided below for direct customer use.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigomosaic.shop

Phone: 512-736-1338

Physical and return address: 2812 Sundown Ln, Boulder, Colorado, 80303, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).