FAQ

When is an order normally delivered?

Customer standard - Order-specific summary: The expected schedule is 1-2 business days for processing plus 4-6 business days in transportation.

How should Contigo drinkware be cared for?

Service commitment - Straightforward detail: No. Product construction varies, so each item's own care and safety directions must be followed.

What happens if I request cancellation after shipment?

Policy in practice - Policy-based process: An unshipped order may be canceled; a shipped order is handled under the Refund Policy.

When is the customer service team available?

Process overview - Detailed information: Email support@gocontigomosaic.shop or call 512-736-1338 Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

How can I follow my shipment?

Order guidance - Outcome-based detail: Tracking information is sent once the order enters the carrier network.

Can a delivered item be returned or exchanged?

Process overview - Outcome-based provision: The store supports 30-day no-reason returns and exchanges; gocontigo covers the authorized return-carrier cost.

When is an approved refund issued?

Service note - Concise standard: The original payment method is credited within 5-10 business days after receipt and processing of an approved return.

Which locations can receive an order?

How we apply this - Applicable protection: Orders are delivered only to United States addresses, and standard shipping is free for every US order.

Store contact information

What to expect - Direct summary: The merchant information for gocontigo is provided below for direct customer use.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigomosaic.shop

Phone: 512-736-1338

Physical and return address: 2812 Sundown Ln, Boulder, Colorado, 80303, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).